Pets at Home Axminster

Address: West St, Axminster EX13 5NX, United Kingdom.
Phone:1297631796.
Website: petsathome.com
Specialties: Pet store.
Other points of interest: Delivery, In-store pick-up, On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance, Quick visit, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 517 reviews on Google My Business.
Average opinion: 4.5/5.

Pets at Home Axminster West St, Axminster EX13 5NX, United Kingdom

Open today until 16:30.

  • Monday: 09:00–19:30
  • Tuesday: 09:00–19:30
  • Wednesday: 09:00–19:30
  • Thursday: 09:00–19:30
  • Friday: 09:00–19:30
  • Saturday: 09:00–19:00
  • Sunday: 10:30–16:30

Nestled in the heart of Axminster, Pets at Home is a beacon of joy for pet owners and their furry companions. Located at West Street, this pet care centre is more than just a store; it's a community hub dedicated to ensuring our pets live happy, healthy lives. Let's delve into the details of this exceptional establishment.

  • Pet Supplies: Pets at Home Axminster offers an extensive range of pet supplies, catering to dogs, cats, small pets, birds, fish, and reptiles. From food and treats to beds, toys, and accessories, they ensure your pet has everything they need for a comfortable and enjoyable life.
  • Pet Services: The store provides a range of on-site services to keep your pet in tip-top shape. These include:
    • Grooming: Their professional groomers provide a range of services, from haircuts to nail trimming, ensuring your pet looks and feels their best.
    • Veterinary Care: Pets at Home Axminster has a dedicated veterinary clinic, offering routine check-ups, vaccinations, microchipping, and more. Their experienced vet team is committed to providing the highest standard of care.
    • Puppy and Kitten Care: They offer advice and support for new pet parents, helping to ensure your puppy or kitten gets off to the best start in life.
  • Adoption Centre: Pets at Home Axminster is home to an adoption centre, where you can meet and potentially give a loving home to rescue pets in need. They work closely with local animal charities to help rehome pets and reduce pet homelessness.

Pets at Home Axminster is situated at 20 West Street, in the town centre, making it easily accessible. The store is just a short walk from Axminster's main car parks, and there's a wheelchair-accessible car park located nearby on Chard Street.

For those using public transport, the store is just a few minutes' walk from Axminster's bus and train stations. Regular bus services connect Axminster to surrounding towns and villages, and the train station offers services to Exeter, London Waterloo, and other destinations.

  • Wheelchair Accessibility: Pets at Home Axminster is committed to being accessible to all. The store has a wheelchair-accessible entrance and wide aisles to accommodate wheelchairs and mobility aids. The on-site car park is also wheelchair-accessible.
  • In-store Pick-up and Delivery: The store offers both in-store pick-up and delivery services for added convenience. You can shop online and collect your purchases at the store, or opt for home delivery.
  • Pet-Friendly Environment: Pets at Home Axminster welcomes well-behaved pets in the store. They have a dedicated area for pets to play and interact, making shopping with your pet a fun and engaging experience.
  • Community Events: The store regularly hosts community events and workshops, providing pet owners with the opportunity to learn and socialise. These events often include guest speakers, such as vets and animal behaviourists, who share their expertise on a range of pet-related topics.
  • Opening Hours: The store is open Monday to Friday, 9:00 AM to 7:00 PM, Saturday, 9:00 AM to 6:00 PM, and Sunday, 10:30 AM to 4:30 PM. The vet clinic has separate opening hours, so it's best to check their website for the latest information.
  • Contact Information: You can reach Pets at Home Axminster by phone on 1297631796 or via their website at petsathome.com.
  • Payment Methods: The store accepts a range of payment methods, including cash, credit and debit cards, and NFC mobile payments.

Pets at Home Axminster has an impressive average rating of 4.5/5 on Google My Business, based on 517 reviews. Here are some of the positive aspects frequently mentioned:

  • Excellent Customer Service: Many reviewers praise the friendly, helpful, and knowledgeable staff, who are always willing to go the extra mile to assist customers.
  • Wide Range of Products: Customers appreciate the extensive range of products available, catering to pets of all shapes and sizes, and the competitive prices.
  • High-Quality Veterinary Care: The on-site vet clinic receives numerous compliments for its professionalism, efficient service, and compassionate care.
  • Pet-Friendly Environment: Pet owners love that the store welcomes pets and provides a fun, engaging space for them to interact and play.
  • Community Involvement: Many customers appreciate the store's community involvement, including their support for local animal charities and the regular events they host.
In conclusion, Pets at Home Axminster is more than just a pet store; it's a comprehensive pet care centre that caters to the needs of pets and their owners. With its wide range of products, on-site veterinary care, and commitment to community involvement, it's a valuable asset to the town of Axminster. Whether you're a seasoned pet owner or new to pet parenting, Pets at Home Axminster is well worth a visit.
They offer grooming; veterinary care; puppy and kitten care; and an adoption centre.
Yes; the store has a wheelchair-accessible entrance; wide aisles; and a wheelchair-accessible car park.
Yes; Pets at Home Axminster welcomes well-behaved pets and has a dedicated play area for them.
Yes; they offer in-store pick-up and home delivery for online orders.
The store is a few minutes' walk from Axminster's bus and train stations; with regular services to surrounding areas.
Pets at Home Axminster - Axminster
5/5

Lovely young lady served me and recommended a place where I could buy something, pets at home didn't stock, she was very helpful and even showed me the way on her phone. Unfortunately I couldn't say the same for the tall man that worked there. A man had a problem with a standing order and asked for help with cancelling it. The ladies who worked there were trying to help, unfortunately the male who was asked if he could help was very rude and sarcastic to the customer (who ended up walking out because of this)! The customer was trying to explain his problem and had stayed calm up until this point! Very unprofessional!

Pets at Home Axminster - Axminster
1/5

Accessibility issues make this store impractical for working customers Unfortunately, I have to give this store 1 star due to their recent decision to reduce opening hours, making it virtually impossible for anyone with conventional working hours to visit. This seems like a concerning sign that the store may be winding down operations. The positives: The staff are consistently friendly and helpful, the store is generally clean and well-maintained, and I've noticed genuine improvements in their aquatics department over the years. The major issue: The restricted hours mean working people can no longer access the store for even quick top-ups. This forces customers like myself rely solely on specialist retailers and online shopping instead - exactly the opposite of what a convenience-focused pet store should be encouraging (myself using this store when needing supplies quickly without the time to travel to specialist stores after work) While the reptile food selection remains at typical Pets at Home standard of quality, the real disappointment is losing a local option due to poor accessibility planning. Such a shame to see a store with helpful staff become unusable for the very customers who want to support local retail.

Pets at Home Axminster - Axminster
5/5

A fairly small but very well stocked store. The staff are always super helpful. Parking can sometimes be tight but it's never really been a problem.

Pets at Home Axminster - Axminster
5/5

Vanessa is always such a wonderful person to talk to when i go in to pets at home , no matter the question she always has the time and always is incredibly knowledgeable,patient and understanding. She helped me so much when I came in to find food to support my cats kidney issues. She is an outstanding representative of Pets at Home ❤️

Pets at Home Axminster - Axminster
5/5

Just went to have a look around. Whilst I was there, I thought I'd just ask questions about a fish tank filter. The assistant was very helpful. She gave me tips on how to maintain my filter and keep a clean, healthy tank I left with a little something for my little fishies

Pets at Home Axminster - Axminster
5/5

Great place to visit, staff are very friendly and helpful. Good stock and choices. Clean and tidy store.

Pets at Home Axminster - Axminster
4/5

Do you have everything you can imagine needed for pets. I didn't give them 5 stars because the car park space so limited.

Pets at Home Axminster - Axminster
5/5

Great service, very polite and helpful friendly staff

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