Birmingham Mind - Birmingham

Address: Quay Place, 92-93 Edward St, Birmingham B1 2RA, United Kingdom.
Phone:1216088001.
Website: birminghammind.org
Specialties: Corporate office, Charity.
Other points of interest: Toilet.
Opinions: This company has 32 reviews on Google My Business.
Average opinion: 3.9/5.

Location of Birmingham Mind

Birmingham Mind Quay Place, 92-93 Edward St, Birmingham B1 2RA, United Kingdom

1216088001

Open Hours of Birmingham Mind

Monday: 9 am–11 pm
Tuesday: 9 am–11 pm
Wednesday: 9 am–11 pm
Thursday: 9 am–11 pm
Friday: 9 am–11 pm
Saturday: 9 am–11 pm
Sunday: 9 am–11 pm

Introduction

Nestled in the heart of Birmingham, Birmingham Mind is a renowned charity dedicated to providing high-quality mental health services. Situated at the prestigious Quay Place, this organization is committed to empowering individuals, promoting mental wellbeing, and offering person-centred support. With a strong focus on community development and navigation services, Birmingham Mind stands as a beacon of hope and support for those in need.

Main Services

Community Development Worker Service: Birmingham Mind offers a community development worker service, focusing on empowering individuals and communities to take control of their mental health and wellbeing.
Helpline: The organization provides a helpline service, offering immediate support and guidance to individuals facing mental health challenges. This service is available Monday to Friday from 9 am to 5 pm.
Mental Health & Wellbeing Hubs: Birmingham Mind operates mental health and wellbeing hubs across the city, offering a safe and welcoming space for individuals to access information, advice, and support.
North Star Navigation Service: This service helps individuals navigate the complex mental health system, providing guidance and support in accessing appropriate services and treatments.
Residential Care & Supported Accommodation: Birmingham Mind offers residential care and supported accommodation services, providing safe and supportive living environments for individuals with mental health needs.
Talking Space (Inc. Crisis Support): This service offers confidential, non-judgmental, and professional support to individuals in crisis. It provides a safe space to talk about mental health issues and develop coping strategies.
The Recovery House: The Recovery House is a community-based service that supports individuals in their recovery journey. It offers a range of activities and support, promoting social inclusion and personal growth.

Location and Access

Birmingham Mind's headquarters, Quay Place, is conveniently located at 92-93 Edward St, Birmingham B1 2RA, United Kingdom, in the heart of the city's business district. The location offers excellent access to public transportation, with New Street Station and Corporation Street bus stops nearby. For those traveling by car, several parking options are available within walking distance.

Featured Characteristics

Person-Centered Approach: Birmingham Mind prioritizes a person-centered approach, ensuring that individuals are empowered to take control of their own lives and make informed choices about their care and wellbeing.
Community Focused: The organization is deeply committed to community development, working tirelessly to promote mental health awareness and support within local communities.
Expert Team: Birmingham Mind boasts a highly skilled and dedicated team, comprising community development workers, mental health practitioners, and support staff who work together to deliver high-quality services.
Toilet Facilities: Birmingham Mind's premises at Quay Place are equipped with toilet facilities, ensuring the comfort and convenience of visitors.

Practical Information

Contact Information: To get in touch with Birmingham Mind, please use the following details. Phone: 1216088001, Website: birminghammind.org.
Opening Hours: The main office at Quay Place is open Monday to Friday from 9 am to 5 pm. However, some services may have different opening hours or operate on an appointment-only basis.
Accessibility: Birmingham Mind strives to make its services accessible to all. The Quay Place premises are wheelchair accessible, and induction loops are available for those with hearing impairments. To discuss any specific accessibility needs, please contact the organization directly.

Positive Aspects from Reviews

With an average Google My Business rating of 3.9/5 based on 32 reviews, Birmingham Mind receives widespread praise for its services and staff. Many users commend the organization's supportive and understanding approach, with one reviewer stating, "The team at Birmingham Mind have been a lifeline for me in recent months. They're always there to listen and provide practical support." Another user highlights the organization's impact on their local community, commenting, "I've seen firsthand the difference Birmingham Mind makes to people's lives. They're a real asset to Birmingham."

Frequently asked questions about Birmingham Mind

What are the main services offered by Birmingham Mind?

Community Development Worker Service, Helpline, Mental Health & Wellbeing Hubs, North Star Navigation Service, Residential Care & Supported Accommodation, Talking Space (Inc. Crisis Support), The Recovery House.

What are the opening hours of Birmingham Mind's helpline?

Monday to Friday, 9 am to 5 pm.

Where is Birmingham Mind located?

92-93 Edward St, Birmingham B1 2RA, United Kingdom.

What are the key features of Birmingham Mind's approach?

Person-centered approach, community-focused, expert team.

How can Birmingham Mind help individuals navigate mental health services?

Through their North Star Navigation Service.

Reviews of Birmingham Mind

Lauren G.

1/5

They are very inappropriate by acting judgemental at times judging you like a book by its cover before you even explain yourself. Sometimes they don’t consider how their behaviour is impacting autistic people emotionally by manipulating autistic people, they are not actually listening to their true feelings. My life has been much better since I’ve not spoke to them. They’re not worth speaking to as they’re clearly a hopeless service ha ha ha. I’ve no longer had disrupted sleep since not speaking as if they’ve been the main problem all my life. They are a terrible/disgusting service. Plus they’re very rude and dismissive in many ways, plus insult you. calls have never ever helped to be honest. They have significant lack of empathy. They’re meant to help people with anxiety which they don’t clearly because when some people have fear and need to speak about their feelings and sometimes people have anxiety about wanting to be prepared with self-defence because of previous experiences, they’re clearly a useless service with helping people as they’re not showing support and they are clearly ignorant with autism and they clearly bully people over their disabilities which means they like to harm people instead of helping. They are not a safe place as they tried to attack people over their brain conditions in order to make someone feel worse instead of better so I love it that I’ve had a luxury life once I’ve stopped speaking to them. Samaritans and sainline are better services.

Brock L.

1/5

Terrible I was a tenant 12 years ago. I complained bout tenant deliberately setting off fire drills at golden hillock road. They did nothing at all. Affected my mental health badly I had to vacate the flat. Was really upset caus I liked the flat. But the constant fire alarm affected me so bad I had to give up the flat. & all caus mind allowed couple trouble makers to live there!

Jonni

5/5

Very helpful service that communicates well with my community mental health team.

Abby A.

4/5

Their helpline volunteer staff I've connected with online; Alisha especially helped me on a very difficult day earlier this year and she has a way of explaining things that can help you shift perspective, even if just a little bit. Stuart also during one time I was experiencing anxiety whilst coming back online again and I felt grounded after speaking with him. 🙏🏾 They state they offer emotional support but this is probably something that would mean something different to different people. .In future I hope to volunteer my time..

Eddiejacey H.

1/5

Wouldn’t bother. Didn’t help in the slightest, was greeted with a rude and dismissive member of staff. Made me feel worse than before I phoned

aveen N.

5/5

Nithya is the lady working in the office She is so kind and professional She deserves 5 starts

RT O.

1/5

The helpline call I had was pretty bad. Trying to get to the help line, they didn't even help. They just said, have you gone for a walk? You need to talk to your doctors well. I Ve tried all that type of stuff. Were not interested at all. You meant to be helping people yet all you did was just say. Have you done this? Have you done that? It was like a checklist. It's not good enough that these people are paid not care

Sayma A.

1/5

Disappointed with this charity. Did a fundraiser for them and requested speakers. The speakers from the charity cancelled a day before the event. Unprofessional, did the event without their support and then contacted them with the amount we raised and provided them with a contact on how to collect the money. They then communicated if they didn't get the money asap it would "lead to us taking further action". Generally impatient and rude, no support but want the money asap. So disappointed with a charity that represents such a good cause.

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